Privacy Policy

Welcome to Heavenue Homes, where your comfort and privacy are our top priorities. This Privacy Policy explains how we gather, use, and protect your personal information while ensuring your peace of mind during your stay with us. We comply fully with the Personal Information Protection Act (PIPA) of British Columbia.

1. What We Collect

To deliver the heavenly experience you deserve, we may collect the following:

Basic Details: Your name, email address, and phone number for smooth communication.

Booking Information: Stay dates, property preferences, and payment details for secure reservations.

ID Verification: A government-issued ID to ensure our guests' safety and security.

Preferences & Requests: To tailor your stay to perfection.

Technical Information: When you use our website, such as your IP address and browser type, to enhance your browsing experience.

2. Why We Collect It

At Heavenue Homes, your information is sacred. We use it to:

Confirm and manage your bookings.

Enhance your experience with personalized touches.

Ensure a seamless payment process.

Communicate essential updates or respond to your questions.

Share heavenly deals and updates (only if you choose to hear from us).

3. Sharing Your Information

We only share your details when absolutely necessary and always with trusted partners who share our values:

Service Providers: For tasks like secure payment processing and professional cleaning.

Legal Requirements: If the law calls, we’ll respond responsibly.

Safety Concerns: In rare situations to protect you or others.

We never sell your information. Your trust is our treasure.

4. How We Protect Your Information

We guard your information with care, using modern security measures:

Secure encryption for sensitive data.

Restricted access, so only authorized personnel can see your details.

Regularly updated security practices to prevent unauthorized access.

We keep your information only as long as needed to fulfill its purpose or as required by law.

5. Your Choices, Your Rights

At Heavenue Homes, you're in control. You can:

Access your personal information anytime.

Correct inaccuracies to keep your info up-to-date.

Withdraw consent for specific uses (we’ll respect your wishes, subject to legal or contractual obligations).

Just drop us a message, and we’ll be happy to assist!

6. A Cookie for Your Stay

Our website may use cookies to ensure a smooth and heavenly online experience. Don’t worry; you can manage your cookie preferences anytime through your browser settings.

7. For Our Young Angels

Heavenue Homes is designed for adult guests. We don’t knowingly collect information from anyone under 16 without parental or guardian consent.

8. Policy Updates

As we evolve to serve you better, this Privacy Policy may be updated. Rest assured, we’ll always keep the latest version available for you on our website.

9. Contact Us

Got questions? Need assistance? We're here to help. Contact us at:

Email: heavenueholdings@gmail.com

At Heavenue Homes, your privacy is part of the heavenly care we provide. Thank you for trusting us to make your stay unforgettable!